Refund Policy

Last updated: August 24, 2026

This policy explains when we refund a payment for The Roleplay Bot, how to ask for one, and what happens afterwards. It sits alongside our Terms of Service; where the two overlap, this policy governs refunds specifically.

Nothing here limits rights you have under the consumer law of your own country. If your local law gives you a stronger right to cancel or to a refund, that right applies.

1. Digital services

The Roleplay Bot is a digital service delivered immediately and continuously for the period you pay for. There is nothing to return, and access begins as soon as a payment succeeds. Because of that, a paid period is not automatically refundable simply because it went unused — but the situations below are, and we would rather sort out a genuine problem than argue about it.

2. Subscriptions

• Cancelling. You can cancel at any time. Cancelling stops the next renewal; it does not end the period you have already paid for, and your plan stays active until that period ends. We do not pro-rate a partial month or year on cancellation.
• Renewals you did not expect. If a renewal takes you by surprise and you have not meaningfully used the new period, tell us promptly and we will normally refund it in full.
• Upgrades and downgrades. An upgrade takes effect immediately. A downgrade takes effect at the end of the current period, so you keep what you paid for until it runs out. Neither is treated as a refundable event on its own.
• Something is genuinely broken. If a feature you are paying for does not work and we cannot fix it in a reasonable time, we will refund the affected period.

3. Duplicate charges

If you have been charged twice for the same period — for example because a payment was retried, or a second subscription was created by mistake — we refund the duplicate in full, without conditions. Send us the order reference and we will find it. You do not need to justify a duplicate charge; it is our mistake to fix.

4. Unauthorized payments

If you believe a payment was made without your permission, contact us immediately. We will investigate, and where a charge was genuinely unauthorized we refund it in full and secure the account it was made against.

Please contact us before opening a dispute with your bank or card issuer. A dispute is usually slower than simply asking us, and it can suspend the account and the servers connected to it while it is open — which is rarely what anybody wants.

5. Gift cards

• Gift cards are not redeemable for cash and cannot be refunded to a card once issued.
• Where a purchase paid for partly with a gift card is refunded, money is returned first and gift card value is returned to the balance of the card it came from. That order is deliberate: it means a refund can never turn store credit into cash, and it means you never get back less money than you actually paid.
• Unused gift card balance stays on the card and can be spent on a later purchase.

6. Discounts and promotions

Where a discount code or an account benefit reduced what you paid, any refund is calculated on the amount you were actually charged, never on the list price.

Cancelling an order that was never paid returns the use of a limited promotion code to you. A refund of a payment that did go through does not: the promotion was used, and a code with a limited number of uses is counted as spent.

7. Enterprise and custom plans

Organizations on a custom or negotiated plan are covered by the terms of their own agreement, which take precedence over this policy where the two differ. If you are on such a plan and are not sure which applies, ask your usual contact.

8. How to request a refund

Get in touch through the channels on our Support page, and include:

• the order reference (it looks like ORD-000123 and appears on your receipt);
• the Discord server or account the payment was for;
• a short description of what happened.

We aim to respond within a few business days. If we approve a refund it is returned through the original payment method by our payment provider — we cannot send it anywhere else — and it usually reaches you within five to ten business days, depending on your bank.

9. What we record

Every refund is recorded against the original order, with the amount and the reason, so that both sides have the same history. The original order itself is never altered: what you were charged stays exactly as it was, and the refund is recorded beside it. See our Privacy Policy for what payment information we do and do not hold.

10. Changes to this policy

This policy may be updated as the product changes. The version that applies to a payment is the one published when that payment was made. Check the "Last updated" date above.

11. Contact

Questions about refunds or billing can be sent through the channels described on the Support page.